At El Greco Tours, we understand that plans may change, and we aim to offer flexibility while ensuring the best experience for our clients. Our cancellation policy applies to all bookings and services provided by us and is clearly outlined in each confirmed booking. By proceeding with your booking, you acknowledge and accept the following cancellation terms.
General Cancellation Terms
Cancellation by the Client:
If you need to cancel a reservation, please notify us as soon as possible.
The cancellation terms and any applicable conditions will be clearly displayed at the time of booking. You will be required to review and accept these terms before completing your booking.
No-Show Policy:
In the case of a no-show (failure to arrive for the scheduled service), no refund will be provided, and the full amount of the booking will be charged.
Changes to Booking:
If you wish to modify or reschedule your booking, please contact us as early as possible. We will do our best to accommodate changes, but any modifications may be subject to availability and could incur additional charges.
Exceptional Circumstances:
In cases of force majeure (e.g., natural disasters, strikes, government-imposed travel restrictions), we will offer flexible cancellation terms or the option to reschedule services without penalty. If we need to cancel your booking due to unforeseen circumstances, we will provide a full refund.
How to Cancel a Booking
To cancel or modify your booking, please contact our customer service team at:
El Greco Tours Customer Service Email: [email protected] Phone: +30 28210 84700
Please have your booking reference number ready to help us assist you quickly.
Refund Process
Refunds for cancellations are processed according to the terms outlined above. If applicable, the refund will be credited back to the original payment method. Please allow up to 10 business days for the refund to be processed.
Note: This cancellation policy is a general guide. Specific terms may apply depending on the service or booking type (e.g., hotel bookings, excursions, boat trips, etc.). Please review the confirmation email for the exact cancellation terms applicable to your booking.
Important
This cancellation policy is intended to provide clear guidelines for both our clients and our company. By proceeding with your booking, you accept the cancellation terms shown at the time of booking. We recommend reviewing the cancellation terms carefully as each confirmed reservation is subject to the terms specified in the booking confirmation.